On-site IT help and managed services

IT-Charlottekeeps your office systems paying attention.

Fix WiFi, network, computer, email, and server issues with a local technician. Same-day visits are available across Charlotte Metro, with managed service plans starting at $79 per user.

Published per-user pricing
Month-to-month flexibility
Local Charlotte Metro response
Support cockpit
Live service model preview
Active
Per user / month
$79+
Professional response target
2 hr
Charlotte Metro support
Local
Coverage
8 cities
Contracts
Monthly
Audit
From $500
Small business focus
Local support
Month-to-month
Same-day break-fix IT Charlotte

Something broke? Most issues are fixed in one on-site visit.

Get support without a monthly contract. We handle WiFi setup, computer repair for small business, urgent network fixes, and email troubleshooting across Monroe, Union County, and Charlotte.

Slow or unstable WiFi
Internet installed but not working properly
New office setup: devices, printers, network
Computer not turning on or running slow
Devices not connecting to network
Printer, VoIP, or phone system issues
Microsoft 365 or Google Workspace email issues
Server, NAS, or backup problems

One-Time On-Site Help

No contract. Pay per visit.

On-Site Service Call
First hour on-site, diagnosis, and fix
from $150
WiFi Optimization
Site survey, access point placement, config
from $150
Office Network Setup
New office or relocation
$200-$400
New Device Setup
Laptop, desktop, domain join, software
from $99
After-Hours Emergency
Same day, evenings, and weekends
from $200
Transparent pricing

Simple monthly plans.

Per-seat pricing with clear response targets, optional infrastructure add-ons, and no long contracts.

Essential

$79/user/month
  • Help desk support
  • Basic monitoring
  • Patch management
  • 4-hour response time
Most Popular

Professional

$119/user/month
  • Everything in Essential
  • Advanced monitoring
  • EDR protection
  • 2-hour response time
  • Security scans

Security+

$149/user/month
  • Everything in Professional
  • MDR / SOC monitoring
  • Compliance support
  • Emergency after-hours support
  • 1-hour response time
  • Quarterly IT audits

Need help today?

Most break-fix issues are resolved in a single visit, with no monthly commitment required.

Process

How we start cleanly.

01

Free 15-min Call

Quick discovery to understand your current stack and urgency.

02

Paid IT Audit

$500 assessment, credited toward onboarding when you continue.

03

Custom Proposal

Clear scope, flat pricing, add-ons, and response targets.

04

Onboarding

Documentation, monitoring, handoff, and ongoing support rhythm.

Coverage

Charlotte Metro service area.

Based in Monroe and serving the Charlotte region.

IT-Charlotte service coverage from Monroe across Charlotte MetroBased in Monroe, NCSame-day visits across Charlotte MetroHuntersvilleConcordCharlotteMint HillMatthewsPinevilleIndian TrailMonroeHQ
Primary service area
Huntersville
Concord
Charlotte
Mint Hill
Matthews
Pineville
Indian Trail
Monroe HQ
Why IT-Charlotte

Clear expectations before the first ticket.

Transparent

Published pricing and response targets by tier.

No multi-year lock-in

Month-to-month agreements instead of multi-year lock-in.

Local

Charlotte Metro coverage from a Monroe-based technician.

FAQ

Frequently asked questions.

Ready to talk?

Get a custom estimate in 5 minutes or request a quick consultation.